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Programming a t.k. 8360hu


I have a programming cable questions ,and in having a few issues

Hey  I've got a kenwood to 8360hu ,it is my first time programming any radio!  I have a rj45/serial cable to use for it, And the correct interface or program installed win7 64, my issue is it wont read nor write?  It says check comport settings,,its only got com1 in program to choose from, I went into bios on desktop and  went through serial port settings starting with it set to auto…im scratching my nuggets wondering what I'm supposed to do ??  
Please HELP  A BROTHER IN NEED of radio
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